Shipping & Delivery Policy – Digital Mobile Anipur

Welcome to Digital Mobile Anipur. This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through our website.

1. Business Information

Business Name: Digital Mobile Anipur
Address: Vill. Anipur, P.O. Anipur, PIN – 788734, Assam, India
Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com

2. Order Processing

After an order is successfully placed, Digital Mobile Anipur will process the order for dispatch.

Orders are generally processed within 1–3 business days, subject to:

Product availability
Payment confirmation
Address verification
Order verification
Holidays and unforeseen circumstances

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Delivery Time

After dispatch, the estimated delivery time may generally be:

Assam / North-East India: approximately 2–7 business days
Other parts of India: approximately 4–10 business days

These are estimated delivery periods, not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier service, weather, transportation conditions and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

Where Free Delivery is available, the applicable shipping charge will be shown as ₹0 / Free Shipping at checkout.

Free delivery may be subject to:

Minimum order value
Selected products
Delivery location
Promotional offers
Other conditions displayed at checkout

5. Delivery Areas

We aim to deliver products across serviceable locations in India.

Delivery availability depends on the serviceability of the customer’s PIN code by our selected courier/logistics partner.

If a particular PIN code is not serviceable, we may contact the customer to discuss an alternative delivery arrangement or cancellation/refund where applicable.

6. Shipping Partners

Orders may be delivered through third-party courier and logistics companies.

The courier company may vary depending on:

Delivery location
Product type
Package size/weight
Availability
Serviceability

Once an order has been dispatched, customers may receive tracking information where available.

7. Order Tracking

Where tracking is available, the tracking details may be provided through:

Email
SMS
WhatsApp
Customer account
Other available communication methods

Customers can use the tracking information to check the shipment status.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

Customer name
House/Building number
Village/Town/City
District
State
PIN code
Mobile number

Digital Mobile Anipur is not responsible for delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer, subject to applicable law.

9. Delivery Attempt

The courier partner may make one or more delivery attempts according to its operational policy.

If the customer is unavailable, the courier may contact the customer or make another delivery attempt.

Customers should keep their registered mobile number available during the expected delivery period.

10. Damaged Package

If a package appears visibly damaged, opened, tampered with or otherwise compromised at the time of delivery, customers are advised to:

Inform the delivery person immediately, where possible.
Take photographs/videos of the package.
Contact Digital Mobile Anipur as soon as possible.
Provide the order number and supporting evidence.

For detailed return/replacement conditions, please refer to our Refund and Returns Policy.

11. Wrong or Missing Product

If you receive:

A wrong product;
A different model/variant;
A missing item/accessory; or
A product materially different from the order,

please contact us as soon as possible.

Please provide:

Order number
Product details
Photographs/videos
Description of the problem

We will review the matter and provide an appropriate solution in accordance with our Refund & Returns Policy and applicable law.

12. Delayed Delivery

Although we aim to deliver orders within the estimated time, delays can occur because of:

Courier/logistics issues
Weather conditions
Natural disasters
Road or transportation problems
Public holidays
Government restrictions
Incorrect delivery information
High shipment volumes
Other circumstances beyond our reasonable control

If an order is significantly delayed, customers may contact us for assistance.

13. Undelivered / Returned-to-Sender Orders

An order may be returned to the sender by the courier due to circumstances such as:

Incorrect address
Incomplete address
Customer unavailable after delivery attempts
Customer refusing delivery
Incorrect/invalid phone number
PIN code becoming non-serviceable
Other courier-related reasons

If an order is returned to us, we may contact the customer to determine whether re-delivery is possible.

Any additional delivery charges for re-shipping may be communicated to the customer before re-dispatch, where applicable.

14. Cash on Delivery

Where Cash on Delivery (COD) is available, the customer must pay the full applicable amount to the delivery partner at the time of delivery.

COD availability may depend on:

PIN code
Order value
Product
Courier service
Other operational conditions

15. International Shipping

At present, Digital Mobile Anipur primarily provides delivery within India.

International shipping is not available unless specifically stated on the website.

16. Shipping of Mobile Phones and Electronics

Mobile phones and electronic products may be shipped according to the requirements of the selected courier/logistics provider.

Customers should retain:

Original packaging
Invoice
Accessories
Warranty documents, where applicable

Customers should not remove or damage the IMEI/serial-number information of a mobile device.

17. Shipping Charges for Returns

Where a return/replacement is required because of a confirmed issue attributable to Digital Mobile Anipur, such as:

Wrong product delivered
Product damaged during delivery
Material mismatch with the advertised product
Confirmed eligible defect

the appropriate return/replacement arrangement will be provided in accordance with applicable law and our Refund & Returns Policy.

For other customer-requested returns, any applicable return shipping charges will be communicated before processing the return.

18. Contact for Delivery Issues

For delivery-related questions or problems, please contact us:

Digital Mobile Anipur
Vill. Anipur, P.O. Anipur
PIN – 788734, Assam, India

Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com

Please keep your Order ID ready when contacting us.

19. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to remove or restrict any mandatory rights available to consumers under applicable Indian law.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital/electronic networks and cover both marketplace and inventory models of e-commerce.

The Department of Consumer Affairs also identifies consumer rights including the Right to be Informed, which covers information about quality, quantity, price and other relevant characteristics of goods/services.

20. Changes to This Policy

Digital Mobile Anipur may update this Shipping & Delivery Policy from time to time due to changes in:

Delivery services
Courier partners
Shipping charges
Website functionality
Business practices
Applicable laws and regulations

The latest version will be published on this page with the updated date.

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