Digital Mobile Anipur is committed to providing quality products and a reliable shopping experience. This Refund & Returns Policy explains when a product may be returned, replaced, or refunded.
1. Business Information
Business Name: Digital Mobile Anipur
Address: Vill. Anipur, P.O. Anipur, PIN – 788734, Assam, India
Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com
2. When Can a Product Be Returned?
A customer may request a return, replacement or refund where the product:
- Is defective or damaged when received.
- Is the wrong product/model/variant.
- Is materially different from the description or specifications shown on our website.
- Has important parts or accessories missing from the order.
- Does not conform to the agreed specifications or characteristics.
- Is otherwise eligible for a remedy under applicable Indian consumer protection law.
Indian e-commerce rules provide protections concerning goods that do not conform to the advertised/agreed characteristics or specifications, including return/refund obligations in applicable circumstances.
3. 24-Hour Damage / Wrong Product Reporting
For physical damage, wrong product, missing items or serious delivery-related issues, customers should contact Digital Mobile Anipur within 24 hours of delivery.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Photos of the package
- Photos/videos of the product and issue
- Unboxing video, if available
- Description of the problem
Important: The 24-hour reporting period is intended to help us investigate delivery and packaging issues quickly. It does not remove or limit any consumer rights available under applicable Indian law.
4. Product Condition for Return
For an eligible return, the product should normally be returned with:
- Original product
- Original box/packaging
- Invoice
- Accessories
- Manuals/documents
- Warranty documents, where applicable
The product should not have been intentionally damaged, modified or tampered with.
5. Mobile Phone Returns
Before returning a mobile phone, customers should:
- Remove their Google/Apple/Samsung or other personal accounts.
- Remove passwords and screen locks.
- Back up personal data.
- Factory reset the device where appropriate.
- Remove SIM cards.
- Remove memory cards.
- Return all original accessories and packaging.
Digital Mobile Anipur is not responsible for personal data left on a returned device.
6. Non-Returnable / Damage Caused After Delivery
A return may not be accepted where the issue is caused by:
- Accidental physical damage after delivery.
- Liquid or water damage after delivery.
- Unauthorised repair or modification.
- Tampering with IMEI/serial-number information.
- Damage caused by improper use.
- Normal wear and tear.
- Missing components or accessories due to customer misuse.
However, this section does not exclude a customer’s statutory rights where the issue is an inherent defect, manufacturing defect, deficiency, misrepresentation or another matter covered by applicable law.
7. Replacement
If a return claim is approved, Digital Mobile Anipur may provide:
- A replacement of the same product/model, subject to availability; or
- A refund where replacement is unavailable or otherwise appropriate.
The applicable remedy will depend on the nature of the issue, product availability and applicable law.
8. Refund
If a refund is approved, we will normally process it through the original payment method or another legally permissible method.
The time required for the refund to appear in the customer’s bank account, card, UPI account or other payment method may depend on the relevant payment gateway, bank or financial institution.
Where a refund is required by applicable law, Digital Mobile Anipur will process the refund in accordance with that law.
9. Order Cancellation
Customers should contact us as soon as possible if they want to cancel an order.
Cancellation may not be possible after an order has already been dispatched or handed over to the courier.
If cancellation is no longer possible, the customer may need to follow the applicable return/refund procedure.
Any cancellation terms will remain subject to applicable consumer protection law.
10. Return Shipping Charges
If a return is required because of a confirmed issue attributable to Digital Mobile Anipur, such as:
- Wrong product delivered;
- Product damaged during delivery;
- Product materially different from the website description; or
- Another confirmed eligible defect,
we will provide the appropriate return/replacement/refund arrangement in accordance with applicable law.
For customer-requested returns that are not due to an error or defect attributable to Digital Mobile Anipur, any applicable return shipping cost will be communicated to the customer before the return is processed.
11. Inspection of Returned Products
Returned products may be inspected before a replacement or refund is approved.
The inspection may include checking:
- Product condition
- IMEI/serial number
- Accessories
- Packaging
- Physical damage
- Liquid damage
- Warranty status
- The reported defect
Inspection is intended to verify the return claim and does not limit statutory consumer rights.
12. Manufacturer Warranty
If a product comes with a manufacturer’s warranty, warranty claims may be handled according to the manufacturer’s applicable warranty terms.
Digital Mobile Anipur may assist the customer in contacting an authorised service centre where applicable.
Manufacturer warranty terms do not remove statutory consumer rights available under applicable law.
13. Refund Processing Time
Once a refund has been approved, Digital Mobile Anipur will initiate the refund through the applicable payment method.
The actual credit time may depend on the customer’s bank, payment gateway, card issuer or other financial service provider.
14. Return Request Procedure
To request a return, replacement or refund, contact us:
Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com
Please provide:
- Order ID
- Customer name
- Registered mobile number
- Product name/model
- Reason for return
- Photos/videos supporting the claim
Our team will review the request and communicate the next steps.
15. Fraudulent or Misuse of Return Policy
Digital Mobile Anipur may investigate repeated, suspicious or potentially fraudulent return/refund requests.
Where permitted by law, we may take appropriate action against fraudulent claims or misuse of the website.
Nothing in this section limits genuine consumer rights.
16. Consumer Rights
This policy is intended to operate together with applicable Indian consumer protection laws.
The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital/electronic networks, including inventory and marketplace models.
The Department of Consumer Affairs currently lists the Consumer Protection (E-Commerce) (Amendment) Rules, 2026 as part of the current regulatory framework.
Nothing in this policy is intended to exclude or restrict a mandatory consumer right available under applicable Indian law.
17. Grievance Redressal
If you have a complaint regarding a return, refund, replacement or order, please contact:
Digital Mobile Anipur
Vill. Anipur, P.O. Anipur
PIN – 788734, Assam, India
Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com
The Department of Consumer Affairs administers the consumer-protection framework and consumer commissions provide mechanisms for consumer dispute redressal.
18. Changes to This Policy
Digital Mobile Anipur may update this Refund & Returns Policy when necessary because of changes in:
- Applicable laws and regulations
- Products or services
- Return procedures
- Payment systems
- Delivery arrangements
- Business practices
The latest version will be published on this page with the updated date.
19. Contact Us
Digital Mobile Anipur
Vill. Anipur, P.O. Anipur
PIN – 788734, Assam, India
Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com
Digital Mobile Anipur — Your Mobile, Our Service.