Privacy Policy

Digital Mobile Anipur (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, creating an account, contacting us, or using our services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you.

1. Business Information

Business Name: Digital Mobile Anipur
Address: Vill. Anipur, P.O. Anipur, PIN – 788734, Assam, India
Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com

2. Information We May Collect

When you use our website or place an order, we may collect information such as:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Order details
Product details
Payment-related transaction information
Account/login information
Customer support communications
Information you voluntarily provide through forms or messages

We aim to collect personal data that is reasonably necessary for the particular purpose for which it is processed. The DPDP Act requires consent to be specific, informed and limited to personal data necessary for the specified purpose when consent is the basis for processing.

3. How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Deliver products to you.
Process refunds, returns and replacements.
Provide customer support.
Contact you regarding your order.
Create and manage your customer account.
Send order confirmations and delivery updates.
Prevent fraud, misuse and unauthorised activity.
Maintain and improve our website.
Comply with applicable legal and regulatory requirements.
Resolve customer complaints and disputes.

We will use personal data for specified purposes and in accordance with applicable law.

4. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Digital Mobile Anipur does not intend to store complete debit-card, credit-card, banking passwords or other payment credentials on its own website where such information is processed directly by a third-party payment provider.

Customers should review the applicable privacy and security terms of the payment provider used for their transaction.

5. Sharing of Personal Information

We may share necessary information with service providers where required to operate our business, such as:

Courier and delivery companies
Payment gateway providers
Website/hosting service providers
IT and technical service providers
Customer-support service providers
Professional advisers where necessary
Government authorities or law-enforcement agencies where legally required

We do not intend to sell customers’ personal information as a commercial product.

Any sharing of personal data will be subject to applicable law and the purpose for which the information is processed.

6. Cookies

Our website may use cookies and similar technologies to:

Keep you logged into your account.
Maintain shopping-cart functionality.
Remember certain preferences.
Improve website performance.
Understand website usage.
Support security and fraud prevention.

Some cookies may be provided by third-party services used by our website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functions.

7. Website and Technical Information

When you visit our website, certain technical information may be automatically collected by our hosting, security, analytics or other technical services.

This may include:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Referring website
Technical/log information

Such information may be used for security, website operation, troubleshooting and analytics.

8. Customer Accounts

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You should immediately contact us if you believe that your account has been accessed without authorisation.

We may retain account information for as long as reasonably necessary for account management, legal obligations, dispute resolution and other legitimate business purposes, subject to applicable law.

9. Data Security

We take reasonable security measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no website or electronic transmission can be guaranteed to be completely secure.

The applicable Indian data-protection framework includes requirements concerning reasonable security safeguards.

10. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Completing orders
Maintaining transaction records
Providing customer support
Handling refunds and returns
Resolving disputes
Preventing fraud
Meeting accounting, tax and other legal requirements

When information is no longer required and there is no legal reason to retain it, we may delete or anonymise it in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights concerning:

Access to information about personal data being processed.
Correction of inaccurate or incomplete personal data.
Updating certain personal information.
Withdrawal of consent where processing is based on consent.
Erasure of personal data where applicable.
Raising a grievance regarding processing of your personal data.

The DPDP Act provides, among other things, for withdrawal of consent and rights relating to access, correction/erasure and grievance redressal, subject to the Act and applicable rules.

To make a privacy-related request, contact us using the details provided below.

12. Withdrawal of Consent

Where we process personal data based on your consent, you may request to withdraw that consent.

The DPDP Act provides that withdrawal should be possible with an ease comparable to giving consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain information may still need to be processed where required or authorised by applicable law, such as information necessary for completing an existing order, accounting or legal obligations.

13. Children’s Privacy

Our website is not intended to knowingly collect personal data from children in circumstances where applicable law requires parental or verifiable consent.

Where applicable, we will follow the requirements relating to children’s personal data under Indian data-protection law.

The DPDP framework contains specific provisions concerning children’s personal data and verifiable parental consent.

14. Third-Party Websites and Services

Our website may contain links or integrations relating to third-party services such as:

Payment providers
Courier companies
Social-media platforms
Manufacturer websites
Analytics services

We are not responsible for the privacy practices of third-party websites that we do not control.

Customers should review the privacy policies of those third-party services before providing information to them.

15. Marketing Communications

Where applicable, we may send customers information about orders, products, services or promotions.

Where consent is required for a particular marketing communication, we will seek consent as required by applicable law.

You may contact us if you no longer wish to receive promotional communications.

16. Fraud and Security

We may process relevant information to detect, investigate and prevent:

Fraudulent orders
Payment abuse
Account misuse
Unauthorised access
Website attacks
Other unlawful or abusive activities

This may include sharing information with payment providers, delivery partners, security providers or authorities where legally permitted or required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Applicable laws and regulations
Website functionality
Products and services
Data-processing practices
Security measures

Any updated version will be published on this page with a revised Last Updated date.

18. Grievance / Privacy Contact

If you have any questions, concerns or requests regarding your personal information, please contact us:

Digital Mobile Anipur
Vill. Anipur, P.O. Anipur
PIN – 788734, Assam, India

Mobile: +91 95771 77361
Email: digitalmobileanipur@gmail.com

Please include your name, registered mobile/email address and a clear description of your request or concern.

19. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable data-protection, consumer-protection and information-technology requirements.

Where mandatory legal requirements apply, those requirements will prevail over any inconsistent provision of this Privacy Policy.